CONDUCTING PURCHASE / SALE / EXCHANGE OPERATIONS

- Operations related to the input and output of electronic currencies are held with the participation of the operator and take 5 to 30 minutes

---

HOW DO I CHECK THE STATUS OF MY APPLICATION ?

If you have any questions, you can contact our technical support.

---

WHAT IF THERE IS NO RESERVE FOR MY ORDER ?

You can fill out the "Technical Support" form or contact the operator via "Telegram".

---

CAN I REFUSE TO EXCHANGE ?

If an exchange transaction has not been completed - you can. You will be refunded with your money minus the commission of the payment system , in which the payment is made, that is, a refund will be made ​​at your expense.

---

WHAT IF I CREATED AND PAID FOR THE ORDER, BUT THE MONEY STILL HAS NOT COME?

- Check whether the funds have been withdrawn from your account;
- Usually it takes up to 30 minutes to process your order, but due to some unforeseen circumstances, orders may be delayed. In this case, please contact technical support for clarification;

---

I HAVE ENTERED WRONG DETAILS AND THE MONEY DID NOT COME, WHAT TO DO?

If the account that you specified in error, does not exist or it is blocked , then you are lucky : the money won't be sent there, and we will send them to you using corrected data. If the account exists, the money sent to him. Unfortunately, electronic transfers can not be undone. You can try to get them back on your own by writing to the owner of this account. To avoid such situations always carfully double check entered data.

---